Flexible Plans For Your Business

Terms of Use Policy

Last Updated July 30, 2015

All information is for reference only and is subject to change without notice. By subscribing to the Inside Phone service you are agreeing to the following terms in full.


The following terms and conditions of service, also referred to as "package" “terms,” or “plan," make up the entire agreement between Inside Phone, hereafter referred to as "Inside Phone” "we," "us," or "our," and the user of Inside Phone Inc. communication services, hereafter referred to as "subscriber," "you," "your," “account,” “user,” , “client” or “customer,” with respect to Inside Phone products and services provided through the website and/or by speaking with a customer service representative. This agreement applies to all lines, products and services purchased from, or under the control of, Inside Phone Inc. By activating an account with Inside Phone you are agreeing to the following terms and accepting responsibility for becoming aware of all future changes to our service policy as it applies to your service.

Changes to This Agreement

Inside Phone Inc. Inc. permanently posts all terms and conditions of service on our website and does not offer paper copies for any reason. We reserve the right to make changes to this policy without notice. By subscribing to the Inside Phone Inc. service, user agrees that we may provide them with email updates regarding notices, changes in the agreement or terms of service, or other general information about our service. We will do our best to notify all current customers by email as changes are made to the agreement but it remains the user’s responsibility to review the terms posted on our company website for updates. In the event that Inside Phone Inc. is forced to alter the service agreement, every subscriber who is a customer at the time of the change will have the option to terminate service within 7 days of change to the agreement. By activating an account, you are acknowledging our right to make future modifications to this agreement.

Furthermore, you are accepting the revised terms as they are posted on www.insidephone.ca unless you notify us by phone or email within 7 days of the change to request termination. Updates will supersede all previous agreed upon terms without limitation. Continued use of our service will imply acceptance of the revised service agreement.

Responsibilities of the Subscriber

By activating an account, you acknowledge that you will not use the Inside Phone Inc. service for unlawful or abusive purposes or in such a way that it damages the reputation of our company, its employees, third parties, or the public in general. The subscriber assumes all responsibility for knowing the rules and regulations of the facility in which they plan to use our service and will not hold our company responsible for any changes that may occur resulting in loss or interference of service. You accept responsibility for use of our service by guests, employees, family members, relatives, co-habitants, friends and acquaintances both known and unknown. All users will use the Inside Phone Inc. service in accordance with all laws as well as the rules and regulations set forth by the facility in which they are housed.

User understands that we have nothing to do with the amount of time it takes to allow the inmate to make use of our service. As a subscriber, you understand that you are responsible for payment despite the number of calls received each month.

You agree to make us aware of all changes to your account information. Termination of service or failure to receive updates or notifications for this reason is the fault of the user. Subscriber is responsible for maintaining the confidentiality of the phone number(s) issued as well as the sensitive information that is presented to us as part of your service with Inside Phone Inc.. You are required to notify us immediately if the security of an account is compromised in any way. Any damages resulting in the failure to do so will be the burden of the user.

Inside Phone Inc. must be notified immediately if: the subscriber’s credit card expires, home address changes, email address changes, or the credit card is cancelled or replaced due to loss or theft.

We are in no way responsible for costs of phone service beyond that charged for our service either during or after your term of service. All third party charges, including but not limited to, cellular phone fees and any call forwarding fees are the responsibility of the user. It is the subscriber’s responsibility to understand what, if any, charges are applied by third parties outside of our service.

All questions concerning activation of an account that are not addressed on our website, www.insidephone.ca, can be answered by calling 1.855-2-inside from 10:00 a.m. to 6:00 p.m., 7 days a week, or by sending an email to support@insidephone.ca.

Payment for Services

All payment transactions will be processed immediately upon enrollment of our service. Since all calling plans are prepaid, all charges will be assessed no matter how many phone calls of the purchased plan are used by the subscriber in any given month. The terms of the selected service shall continue for the life of the account. This agreement is with the subscriber only and is non-transferable. The subscriber is solely responsible for payment of the Inside Phone Inc. service.

Inside Phone Inc. will charge the rates that are in affect at the time of subscription. We reserve the right to raise or lower prices for subscriptions at any time. Those updated prices will go into effect Those updated prices will go into effect immediately upon being posted on our website www.insidephone.ca. The prices on our website will be the price charged all new users. We may, however, offer introductory, reduced or alternate pricing at our discretion for any reason deemed appropriate by us.

All billing cycles begin on the date the local number is assigned to the user’s account. All accounts are paid on an automated recurring billing plan and paid by credit card. Inside Phone Inc. may change the accepted payment methods at any time. The name and address of the subscriber must reflect the same name on the credit card provided. When paying by credit, the subscriber authorizes Inside Phone Inc. to charge the amount owed, then or later, to that account. This also allows for the deduction of funds from that account for incremental calls received above their purchased plan that month.


By subscribing to our service each customer will be assigned a unique, exclusive, non-transferable, local number with which to make use of the Inside Phone Inc. service. The user has no ownership rights to their specific number. All subscriptions are provided on a prepay basis. No local number will be issued and service will not be activated until service is paid for in full. This service does include all collect call charges. You understand that each account is activated to allow a predetermined quantity of phone calls and not minutes of talk time.

All additional phone calls received by the user outside their allotment per month with the plan purchased will be subject to an additional fixed amount charged per incremental call. It is the responsibility of the user to track how many calls they have received each month. Should you receive fewer calls than your purchased plan, unused calls cannot be rolled over into the next month.

No additional services such as caller ID, 411, voicemail and the like are included with this service. All numbers are programmed to connect the inmate with only one destination number. Inside Phone Inc. takes steps to ensure that all numbers provided will save the user on phone call costs, however, it is the user’s responsibility to ensure that the Inside Phone Inc. service is compatible with their home phone provider.

Changing Service Due to Transfer

In the event that an inmate is transferred to a new facility it is the subscriber’s responsibility to notify Inside Phone Inc. to make us aware of the change in the inmate’s location and need for a new number. We will then create a new number for the same account to continue the service. There will be a change of service charge and it may take up to 5 business days for the issuance of a new number. Should the user change their home phone number, a change of service charge will apply and it may take up to three business days to connect our service to your new home phone number.


Inside Phone Inc. will provide you service until the inmate’s release date provided at the time of purchase or until you request termination of service. . All Service terms begin on the date the local number was issued and end the day before the respective date in the future depending upon the length of the agreement. Renewal will continue as usual without a break in the service starting the day after the end date of the previous term.

Termination of Service

If the subscriber wishes to terminate service before the end of the terms of a service plan for any reason, a minimum of 30 days notice is required. The account charges will be pro-rated for last 30 days from the date the request for termination was received.

The subscriber is responsible for all costs of the phone plan, in the event of early termination brought about by just cause do to a violation of the service agreement. This includes the portion of the service purchased but not yet used. Early termination for this reason will not be pro-rated and no refund will be issued in part or in full.

If Inside Phone Inc. terminates service without cause, the user will only be responsible for the charges accrued up to the date of termination. If service is terminated by us without cause, all partial time frames will be pro-rated according to the cost quoted at the time of activation. In the event that the subscriber wishes to terminate service do to an alteration of the agreement, the user must do so within 7 days of the date the alteration was posted on our website. Notice of termination must be given by the account holder and given to us by phone or by email. If you opt out of your service for this reason, you will be billed a pro-rated charge according to the price of your plan.

Inside Phone Inc. reserves the right to terminate, disallow activation or extend service if we believe any information submitted to be inaccurate, false, incomplete or not current. We maintain the option to terminate service at any time without notice for all situations specifically stated in this agreement as well as for any other unforeseen situation that may arise. Inside Phone Inc. reserves the right to terminate or restrict service at its discretion without notice. Inside Phone Inc. can stop accepting the subscriber's payments or payment method at any time without notice. Only the account holder will be allowed to cancel an account. An account can be closed by calling Inside Phone Inc. at 1-855-2-inside between the hours of 8:00 a.m. and 8:00 p.m., Eastern Standard Time, 7 days a week. All subscribers who do not use the appropriate channel for termination will remain responsible for the cost of continued service.


The account holder will receive an e-mail each month stating their regular monthly charge for their plan was successfully processed.

Billing Disputes

Disputes of any kind can be resolved quickly and easily by contacting Inside Phone Inc. by phone or email. Any dispute of Inside Phone Inc. charges must be disputed within 7 days after statement is received from credit provider. If charges are not disputed within the 7 day time period, user waives the right to contest the charges. Any dispute of charges can be addressed by contacting Inside Phone Inc. by email at support@insidephone.ca or by calling 1-855-2-inside.

Cancellations and Refunds

Inside Phone Inc. maintains the right to grant or refuse refunds in part or in full. Failure to cancel service prior to the next billing date will result in a renewal of service and a charge of the customer’s credit card . To avoid renewal, contact Inside Phone Inc. by phone or by email to terminate service before the last 7 days of the billing cycle.

If payment is not received, service will be terminated at the end of the service term. Inside Phone Inc. does not offer credit or refund for interruption of any service provided by or purchased from us.


Service may be monitored for violations of this agreement. Inside Phone Inc. may terminate service for suspected violations of this agreement or to protect our service or employees.

Subscriber understands that there is the possibility that an account could be monitored by law enforcement under, but not limited to, the following circumstances:
- In response to law enforcement or other government agency request. To meet the requirements of law, regulation, subpoena, search warrant, or court order.
- In situations where it becomes necessary to protect the interests of Inside Phone Inc., its employees or customers. No Third Party Beneficiaries.

No one other than the user has rights to reimbursement, remedy or claim under the terms of this agreement.

As is Services

You agree that our services are provided "as is," except to the extent provided below. Inside Phone Inc. will not be held responsible for any transmission sent through the Inside Phone Inc. service or its content.

No Warranties on Service

We make no warranties, express or implied, including but not limited to, any implied warranties of merchantability, fitness of the service or device for a particular purpose, title or non-infringement or any warranty arising by usage of trade, course of dealing or course of performance. In addition, we do not warrant that the service or device will be without failure, delay, interruption, error, omission, degradation of voice quality, or loss of content, data, or information.

Neither Inside Phone Inc. nor its officers, directors, employees, affiliates or agents, or any other service provider or vendor who furnishes services, devices, or products to the customer for our service will be liable for unauthorized access to our or your transmission facilities or premises or equipment or for unauthorized access to, or alteration, theft, or destruction of, customer's data files, programs, procedures, or information through accident, fraudulent means, devices, or any other method, regardless of whether such damage occurs as a result of Inside Phone Inc. or its service providers' or vendors' negligence. Statements and descriptions concerning our service or device, if any, by Inside Phone Inc. or Inside Phone Inc. agents or installers, are informational and are not given as a warranty of any kind.

Limitation of Liability

We will not be liable for any delay or failure to provide service, at any time or any interruption or degradation of voice quality that is caused by any of the following:
Third party act or omission  - any act or omission of an underlying carrier, service provider, vendor, prison, prison phone provider, or other third party;
Equipment failure - any equipment, network, or facility failure;
Equipment modification - any equipment, network, or facility upgrade or modification;
Force majeure - any force majeure events such as (but not limited to) acts of God, acts of nature, strikes, fire, war, riot, acts of terrorism, and government actions;
Equipment shortage - any equipment, network, or facility shortage;
Equipment relocation - any equipment or facility relocation;
Loss of power - any service, equipment, network, or facility failure caused by the loss of power to you;
Outages - any outage of, or blocking of ports by, your ISP or broadband service provider or other impediment to usage of service caused by any third party;
Acts or omissions - any act or omission by you or any person using our service or the device provided to you; or
Other causes - any other cause that is beyond our control, including, without limitation, a failure of or defect in any device, the failure of an incoming or outgoing communication, the inability of communications to be connected or completed, or forwarded.


User agrees to indemnify, defend, and hold harmless Inside Phone Inc., our managers, directors, employees, independent contractors, and agents, and defend any action brought against same with respect to any claim, demand, cause of action, debt or liability including reasonable attorney's fees, to the extent that such action is based upon a claim arising out of or relating to subscriber’s use of/and or access to the telephone line provided by Inside Phone Inc..

User specifically acknowledges that Inside Phone Inc. shall not be liable to customer for losses, if any, incurred as a result of fraudulent or unauthorized misuse of Inside Phone Inc. service.

Privacy Policy

The privacy of our customers is very important. We do not share or sell any of the information submitted by you when activating our service. None of the numbers issued by Inside Phone Inc. will be publicized in any directory.

Copyright and Trademark

Any infringement of our copyrights, trademarks, logos, materials or services may result in civil or criminal prosecution.


The provisions of this agreement that by their sense and context are intended to survive the termination or expiration of this agreement shall survive.

Legal Age

You promise that you are of legal age to enter into this agreement and that you have read and understand fully its terms and conditions.


If any part of this agreement is legally declared invalid or unenforceable, all other parts of this agreement will remain valid and enforceable. This invalidity or non-enforceability will not invalidate or render unenforceable any other portion of this agreement.

Phone: 1.855.2.inside
email: support@Insidephone.ca

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